Privacy Policy

Your Privacy Matters to Us

At Brick by Brick, we only collect what we need to create and deliver your custom portrait kit:

• Your Photo: Used solely to create your brick pattern, then securely stored
• Contact Info: Name, email, phone for order updates
• Shipping Address: To deliver your kit
• Payment Info: Processed securely through our payment partners

We never sell your information. Your photos remain yours. We may showcase completed builds on our social media (with your permission only).

For questions: build@brickbybrick.shop

Terms of Service

Orders & Payment

• All kits are ₱2,399, payment required at checkout
• Custom orders are final – no cancellations once production begins
• Preorders typically ship within 2 weeks

Your Content

• You confirm you have rights to photos you upload
• We use your photo only to create your brick portrait
• Finished builds you share may be featured (with permission)

Product Use

• Kits are for personal use only
• Not suitable for children under 8
• Adult supervision recommended

Delivery

• Free shipping nationwide via our courier partners
• Delivery times are estimates, not guarantees

Issues & Support

• Report any issues within 7 days of delivery
• Extra pieces included in every kit
• Contact: build@brickbybrick.shop

By ordering, you agree to these terms.

Shipping and Returns

(September 2025) Free Nationwide Shipping on Every Kit!

Delivery Timeline

• Preorder Period: 2 weeks total
• Processing: 3-5 days (packing)
• Shipping: 5-7 days via courier

Our Courier Partners
We work with J&T Express, JRS, and ABest to ensure your kit arrives safely.

Tracking Your Order
Once shipped, you’ll receive a tracking number via email and SMS.

Returns Policy

Custom Made, Just for You
Because each kit is custom-created from your photo, we cannot accept returns or exchanges for change of mind. However, we’re committed to your satisfaction:

We’ve Got You Covered:

• Every kit includes extra pieces
• Report any issues within 7 days
• We’ll help resolve any problems

How to Report Issues:
Email photos of any issues to build@brickbybrick.shop within 7 days of delivery.